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Terms & Conditions

By registering and if you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pharmaware Limited’s relationship with you in relation to this website and the software application – Pharmamanager. If you disagree with any part of these terms and conditions, please do not use our website or the software application – Pharmamanager.

The term ‘Pharmaware Limited’, ‘Pharmamanager’, ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is GB 13236979. The term ‘you’ refers to the user or viewer of our website and the software application – Pharmamanager.

The use of this website or the software application – Pharmamanager is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only and can be changed without any advance notice.
  • Cookies are used for both the website and the software application – Pharmamanager, to monitor browsing or usage preferences. If you do allow cookies to be used, the only information stored is session data in order to keep you logged in. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website or the software application – Pharmamanager, for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website or the software application – Pharmamanager, is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure both this website and the software application – Pharmamanager meets your specific requirements.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website  the software application – Pharmamanager.
  • This website or  the software application – Pharmamanager contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website or  the software application – Pharmamanager may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website or the software application – Pharmamanager may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website or the software application – Pharmamanager and any dispute arising out of such use of the website or or the software application – Pharmamanager  is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

Subscriptions

Should you choose to subscribe to our software application – Pharmamanager your usage of the site is subject to the following terms:

  • Subscriptions are charged by debit or credit card or direct debit, either monthly or annually..
  • Each subscription is personal to the subscriber and is non-transferable.
  • We use Stripe to process all payments for subscriptions. Stripe is a third party company to Pharmaware Limited.
  • We do not store any payment data whatsoever.
  • You are free to cancel your subscription at any time and can do so by contacting us at admin@pharmamanager.co.uk.
  • Any cancellations will take effect from the month following your cancellation request.
  • Refunds will not be paid for any subscription cancellations. This does not affect your statutory rights of 14 days cooling off period at the start of your subscription.

Privacy Policy

1. Introduction and Definitions

Pharmanager is an online pharmacy management software application. The application is owned and managed by Pharmaware Limited. We acknowledge that your privacy is important to you and that you care about how your personal data is used and shared online. We value the privacy of everyone who visits www.pharmamanager.co.uk or use our online software, accessed via – app.pharmamanager.co.uk. We only collect and use personal data in ways that are described here, under this policy and your rights under the law. Please read this Privacy Policy and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of both website – www.pharmamanager and app.pharmamanager.co.uk. If you do not accept and agree with this Privacy Policy you must stop using both these websites immediately. This policy covers the processing of Personal Data by Pharmaware (registered in England & Wales; Company No GB 13236979), registered address is: 2nd Floor, Grove House, 55 Lowlands Rd, Harrow HA1 3AW, UK.

Under Data Protection legislation, We have a legal duty to protect the Personal Data We collect from you. If you have any concerns, questions or comments about this Privacy Policy, please contact us via email hello@pharmamanager.co.uk 

The following terms in this Privacy Policy carry the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of the website www.pharmamanager.co.uk and app.pharmamanager.co.uk

“Cookie” means a small text file placed on your computer by Pharmaware Limited during your interaction with either the website – www.pharmamanager.co.uk and app.pharmamanager.co.uk

Details of the cookies is available via our Cookie Policy

“Data” and/or “Personal Data” means any and all data that relates to an identifiable person, who can be directly or indirectly identified from that data. In this case it means collectively all the personal data you submit or provide to Us via either websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk. This definition shall, where applicable, incorporate the definition provided in the General Data Protection Regulation (“GDPR”)

“GDPR” means the General Data Protection Regulation (GDPR) ((EU) 2016/679) until GDPR is no longer directly applicable in the UK and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in England and Wales and successor legislation to GDPR.

“User” means anyone singularly or in groups or as part of an organisation that accesses either website – www.pharmamanager.co.uk and app.pharmamanager.co.uk.  

2. Scope of this Policy

This Privacy Policy applies only to your use of either website – www.pharmamanager.co.uk and app.pharmamanager.co.uk. Either websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk may contact links to other websites. We confirm that we have no control over how your Personal Data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.  

3. Your Rights

3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of Personal Data have been designed to uphold:

 

  • 3.1.1 the right to be informed about Our collection and use of Personal Data;
  • 3.1.2 the right of access to the Personal Data We hold about you (see paragraph 13);
  • 3.1.3 the right to rectification if any Personal Data We hold about you is inaccurate or incomplete (please contact Us at hello@pharmamanager.co.uk );
  • 3.1.4 the right to be forgotten – the right to ask Us to delete any Personal Data We hold about you (We only hold your Personal Data for a limited time, as explained in paragraph 5, but if you would like Us to delete it sooner, please contact Us using the details in paragraph 14);
  • 3.1.5 the right to restrict (i.e. prevent) the processing of your Personal Data;
  • 3.1.6 the right to data portability (obtaining a copy of your Personal Data to re-use with another service or organisation);
  • 3.1.7 the right to object to Us using your Personal Data for particular purposes; and
  • 3.1.8 rights with respect to automated decision making and profiling.

3.2 If you have any cause for complaint about Our use of your Personal Data please contact Us at hello@pharmamanager.co.uk. If We are unable to resolve the matter, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

 

3.3 If you need further information about your rights, please contact the Information Commissioner’s Office (https://ico.org.uk) or your local Citizens Advice Bureau.  

4. The types of Data We collect and how We collect it:

4.1 The Data We collect depending on your use of both websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk. For example but not limited too, the following data may be collected using cookies or other related technical functions:

 

4.1.1 name;

4.1.2 company/business name;

4.1.3 contact information such as e-mail addresses and telephone numbers;

4.1.4 IP address;

4.1.5 demographic information such as post code;

4.1.6 web browser type and version;

4.1.7 operating system and a list of URLs starting with a referring site; and

4.1.8 your activity on both websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk.

4.2 How We collect the Data

 

4.2.1 Information you provide upon registration: in order to make use of certain services provided through both websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk, such as submitting details of a pharmacy, you need to register an Account with Us. When you do so, you will provide Us with information about yourself. You automatically opt in for Us to send marketing and can cancel this at anytime by contacting us at hello@pharmamanager.co.uk  

4.2.2 Information you provide upon ordering a product, service or subscription from Us will require You to provide certain personal details/Data so that the order can be fulfilled. Any Personal Data collected will be used in accordance with this Privacy Policy.  In some cases, We will direct you to a third-party partner website which will collect this information from you and fulfil your order. You must access and be satisfy with the ‘Terms of Use, Cookie Policy and Privacy Policy of any third party partner website you are directed to from either of Our websites – www.pharmamanager.co.uk and app.pharmamanager.co.uk

4.2.3 The same applies as stated in 4.2.2 for any promotion or competition You take part in.

4.2.4 The same applies as stated in 4.2.2 for any polls or survey You take part in.

4.2.5 Pharmware Limited will use Cookies, web analytics and web logs to collect information about your use of both website www.pharmamanager.co.uk and app.pharmamanager.co.uk to understand your computer such as your computer’s IP address and browser type, demographic data and, if you arrived at Our Site via a link from a third-party site, the URL of the linking page. If you have registered an Account with Us, it may also collect your name and email address. The Data collected through Cookies, web analytics and web logs may be transferred to third parties. For more information on how Pharmware Limited, see Our Cookie Policy.

4.2.6 Email communications: Web beacons are deployed in Our emails to track the success of Our marketing campaigns. If you open an email from Us, We can see which of the pages of Our Site that you visited. Web beacons used by Pharmaware Limited do not store any information on your computer but, by communicating with Our Cookies on your computer, they can tell Us when you have opened an email from Us. We may keep track of the emails that We send you. We also keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails, please contact us hello@pharmanager.co.uk or click the “unsubscribe” link in the email and follow the instructions.

 

5. How We use the Data that We collect:

5.1 All Personal Data is processed and stored securely for no longer than is necessary in light of the reason(s) for which it was collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see under section 7 below. 


5.2 Our use of your Personal Data will always have a lawful basis, either because you have consented to Our use of your Personal Data (e.g. by registering an Account with Us and/or subscribing to e-mails), because it is necessary for Our performance of both websites www.pharmamanager.co.uk or app.pharmamanager.co.uk, or because it is required to better the products, services or subscriptions we offer. 


5.3 Specifically the Data may be used for the following purposes:

 

  • to provide you with services or information that you have requested
  • to contact you regarding your registered Account with Us
  • to inform you if you have won a prize
  • to send you email newsletters
  • to monitor or improve the performance of, and products and services
  • to customise the advertising and content that you see
  • to monitor compliance with Our Terms and Conditions of Use 
  • Investigate any misappropriation
  • to send you promotional materials, special offers or competitions on Our behalf or our marketing partners. If you do not want to receive this marketing information you can contact us at hello@pharmamanager.co.uk or unsubscribe at the point of receiving a marketing. 
  • for internal record keeping and to manage your Account
  • replying to e-mails from you
  • providing and managing your access to Our Site
  • for any purpose if we are required to do so by any law or other regulatory or government authority.

5.4 Please note that if you upload or post any content (which includes personal or your company Data) to either websites www.pharmamanager.co.uk or app.pharmamanager.co.uk, We may have to access it as part of our Terms and Conditions of Use and / or for the purposes of maintaining your accounts for both websites –www.pharmamanager.co.uk or app.pharmamanager.co.uk. Your company’s sensitive data will not be used or shared with any third parties.

5.5 By providing us with your Personal Data, you consent to Us: (a) processing your information as set out in this Privacy Policy and in any other manner you expressly consent to; and (b) processing your sensitive Personal Data.

5.6 You have the right to withdraw your consent to Us using your Personal Data at any time and to request that We delete it.

5.7 We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was collected.  

6. Sharing of Personal Data:

6.1 We may use third parties to perform certain functions on Our behalf including fulfilling orders, sending emails, organising and managing competitions, promotions, surveys or polls, comment hosting, traffic analysis, data analysis, translation services, audience auditing, and processing payments. These third parties may have access to your Data to perform their services, but any Data used by such parties is used only to the extent required by them to perform the services that Pharmaware Limited requests. Further, any Data that is processed by third parties shall be processed within the terms of their Privacy Policy and in accordance with the GDPR. To request a list of these third parties please contact us at hello@pharmamanager.co.uk

6.2 Aggregate Information: We may share aggregate, non-personally identifiable information, such as demographics and usage statistics, with advertisers, sponsors and other organisations.

6.3 Options to receive marketing information from associated third parties: You may be given the opportunity to receive marketing information which may be of interest to you from associated third parties. If you elect to receive such information and consent to the sharing of your Personal Data, We will share your Personal Data with our associated third parties and they are only permitted by Us to use it for the purpose of providing you with the marketing information you have requested. If you do not want to receive marketing information from associated third parties you can contact us at hellow@pharmamanager.co.uk. You can also stop receiving this information at any time by following the unsubscribe instructions on the correspondence you receive or by amending your marketing preferences.

6.4 Products or services offered in partnership with third parties: certain products or services available from Pharmaware Limited may be provided to you in partnership with a third party. That third party may require you to disclose personal information to them in order to receive such products or services. If you request a product or service offered in partnership with a third party, the identity of the third party will be disclosed to you and (if you have agreed) your relevant Data will be submitted to that third party. The use of your personal information by that third party is subject to its privacy policy and practices and We are not responsible for the same.

 

 

7. How and where We store your Data:

7.1 We only keep your Personal Data for as long as We need and/or for as long as We have your permission to keep it.

7.2 We primarily store and process your Personal Data in the EU/European Economic Area (“the EEA”) (The EEA consists of all EU member states plus Norway, Iceland and Lichtenstein). If we do transfer your Personal Data outside the EEA it will be because you have consented or because we have a legal reason to do so. Some examples of reasons your data may be processed outside of the EEA include:

 

  • Order fulfilment
  • Payment processing
  • Technical support services

If your Personal Data cannot be processed within the EEA, we will:

 

  • Comply with all other data protection principles
  • Where possible, process in a country that is on the list of the EU Commissions’ countries that provide adequate protections for the rights and freedoms of data subjects
  • If the transfer is to the United States of America, use reasonable endeavours to make sure they participate in the Privacy Shield program
  • Make sure we have assessed the adequacy of protections in all other cases.

7.3 Data security is of vital importance to Us, and to protect your Data We have taken suitable measures to safeguard and secure Data collected through Our Site. Steps We take to secure and protect your Data include:

 

7.3.1 ensuring all web pages are secure utilising https protocol; ensuring that all Personal Data at registration and login is transmitted in an encrypted form utilising a secure socket layer; using the industry standard AES-256 encryption algorithm to encrypt and store your Data on our hosting providers servers.

 

8. Links to other websites:

Both www.pharmamanager.co.uk and app.pharmamanager.co.uk may contains links to a wide variety of other websites and We display advertisements from third parties on. Pharmaware Limited who owns both www.pharmamanager.co.uk and app.pharmamanager.co.uk has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy of such websites prior to using them. 

 

9. Security/Transmission:

In accordance with Our responsibilities under the GDPR, We adopt appropriate security procedures (suitable physical, electronic and managerial procedures) to seek to safeguard against unauthorised access to your information. (See section 7 above). Please be aware, however, that the transmission of data via the internet is never completely secure. Whilst Pharmaware Limited has taken all reasonable steps to ensure that the Data you provide will be kept secure from unauthorised access We cannot guarantee the security of your Data as it is transmitted to and from Our Site.  

10. Policy changes:

By using both www.pharmamanager.co.uk and app.pharmamanager.co.uk, you agree to the terms of this Privacy Policy, Our Cookie Policy and Our Terms and Conditions of Use. We may amend this Privacy Policy from time to time or as may be required by law. If we do so, we will post an updated version on the website – www.pharmamanager.co.uk and you are deemed to have accepted the revised terms on your first use of both both www.pharmamanager.co.uk and app.pharmamanager.co.uk following the alterations.  

11. How can you control your Data?

In addition to your rights under the GDPR, set out in section 3 above, when you submit Personal Data via any of the two  – www.pharmamanager.co.uk and app.pharmamanager.co.uk, you may be given options to restrict Our use of your Data. In particular, We aim to give you controls on Our use of your Data for direct marketing purposes (including the ability to opt-out of receiving e-mails from Us which you may do by unsubscribing using the links provided in Our e-mails and at the point of providing your details and by managing your Account).  

12. Your right to withhold information

12.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain Data.

12.2 You may restrict Our use of Cookies. For more information see our Cookie Policy.  

13. Accessing your own Data:

You have the right to ask for a copy of any of your Personal Data held by Pharmaware Limited (where such data is held) by contacting our Data Protection Compliance Manager at the address given in section 14. Under the GDPR no fee is payable and We will provide any and all information in response to your request free of charge.  

14. Questions about Pharmaware Limited and the information we hold about you:

If you have any general questions about Pharmaware Limited or any of the two website – www.pharmamanager.co.uk and app.pharmamanager.co.uk, or the information We have collected about you and how We use it, you can contact our Data Protection Compliance Officer, Vimal Patel, via email hello@pharmamanager.co.uk.
  

This version of the Privacy Policy is effective as of 1st April 2022. 

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